Marselle Owners Collective

What is this?

A number of us unit owners have been getting together in person and online over the past few months to discuss what things we'd like prioritized by the HOA. This is a way for the owners to communicate without reliance on Facebook and/or the contracted property management company (CWD).

Amongst other issues, a primary shared concern has been the performance and accountability of CWD. This page has been set up as a record of our attempts to engage the Board on this and other topics. We have also set up an email list, so feel free to sign up if you'd like to stay up to date or participate!

Latest update (March 17, 2025)

Fellow owners,

There have obviously been mounting frustrations as to CWD's management and the Marselle Board's acquiescence for years, particularly with respect to the last two (maybe more?) budgets. The most recent budget process was filled with questionable approaches and a lack of transparency.

It has long been apparent to me that while budgets would always pass under the existing structure, what ultimately needs to happen is for an evaluation of CWD's management and most likely an RFP for management companies to take place, so that ALL Marselle owners could determine what management company could do best for us now. While there are certainly uncontrollable economic factors that impact budgets and options, it has long seemed that Marselle ownership has been less desirable since CWD was brought on as management.

Given that, rather than worrying much about another disappointing budget passing, I had been focused on the March 2025 Board elections, at which I knew that many owners who felt the same way would be interested in running for the Board, ideally to join Eric Wong with his institutional knowledge and promotion of communication and engagement, including setting up a town hall to discuss the budget ahead of the new ratification meeting.

Indeed, six owners stepped up to run for the Board. It was surprising and disappointing to then see the annual meeting notice arrive and indicate only two seats were up for election, and an implication that the three remaining Board members elected in 2022 would remain.

For those unaware, there are 5 Board positions. The last election was held in 2022. The four existing Board members at that time (Jacob Bertram, Efren Diaz, Christine Nettles, Eric Wong) were elected again to a two-year term. Sometime after that election but before the 2023 meeting, Cheryl D'Ambosio was appointed as a Board member.

At the 2023 meeting, there was an attempt to unilaterally expand the Board to 7 members, but it was pointed out that our bylaws don't allow that, so it was tabled and never ended up happening. You'll see that attempt in the draft of 2023 annual meeting minutes that are still not official. Those aren't official for 2 reasons - 1) they're wrong, and 2) there was no 2024 meeting to approve or correct them, due to a lack of quorum.

At that 2024 attempted meeting, the Board members still included Jacob Bertram, Efren Diaz, Christine Nettles and Eric Wong. All of their terms would have ended at that meeting. However, there was no meeting because there was no quorum reached. In turn, there was no election. As I read the bylaws and RCW, going without a meeting and election was not an option and we needed to attempt to hold another. That didn't happen.

So, after the tumultuous budget process started in late 2024, I, at the 1/1/25 "monthly" meeting, sought out the details of the upcoming election process. At that meeting, we confirmed:

- There are 5 Board positions.
- At that time, only 3 were filled (Jacob had resigned in mid-2024)
- Rather than appoint two right then (or anytime since they were short 1-2), the remaining 2 would be filled via the March elections.
- Of the 3 current Board members, Eric would be running for re-election and Christine would not be. Efren wasn't there to answer. Eric and Christine understood their terms were up.
- Lauren confirmed that at minimum there would be the 2 vacant seats open, Christine's seat would be open, but said she would verify if Eric and Efren's terms were up before the mailer went out.
- The plan was to get forms mailed out to solicit people to run for the board right away, in order to give time for people to apply, and then in turn time to inform people of who was running, and in turn time for discussion about the election ahead of the annual meeting.

That timeline did not happen, but once an email about interest forms was finally sent out (including a point where CWD's links to the forms didn't work), six new applicants submitted forms, as did Eric Wong who understood he likely needed to do so as his term had been up.

And now in what is the most dubious of all the dubious things CWD and part of the Board has done over the last few years, they have declared that the existing Board will remain in place to be joined by two members who will be a minority of the Board.

The result of course - if that plan was to succeed - is that it may not be possible for there to be a majority of the Board that will begin work to evaluate CWD and explore alternatives. And should that be the result, expect more of the status quo as to the budget and the overall value of owning a Marselle unit, until the remaining Board seats can be voted on.

Now, I don't expect that result to last for another year even if we're stuck with it in a few days. This is just the latest in a series of CWD and/or Board (most likely just the president) actions that have long warranted a legal response that will correct us back to where we should be. I'd hope that CWD and the Board realize ahead of proceeding this way on Tuesday that it would be a poor decision. Either way, I think this can be corrected before budget season and without having to wait until 2026 elections.

As it stands, vote for whoever you'd like under the current voting process, but definitely make sure you vote and/or that we get a quorum for this important 2025 meeting! All six of those running share the same concerns about CWD and its relationship to the current Board/president, and will work to get this fixed as Board members or otherwise.

Thanks!

What has happened?

A brief timeline of things so far.

June 18
The first official budget forum is held in the community room. Our community manager from CWD (Lauren) and her project manager (Kevin) also show up to help address concerns. Several important topics are discussed.
June 9 - 16
The original owners forum (this group) attempts to get together on June 16 for a meeting ahead of the first official forum, to refresh ourselves and collect some questions to ask the Board. Signs are posted in the beginning of the week on the bulletin board and elevators, next to the official forum schedule. These signs are taken down almost immediately.

Over the course of the week, multiple attempts are made to put up notices of the informal meeting, but they are always taken down the next morning, if not the same day. A Facebook group posting about the event also gets hidden from members.
Early June
The Board announces an upcoming series of budget-related meetings on a roughly monthly basis, through to the end of the year. A notice is posted in the elevators as "Official Homeowner Forums", with the schedule of topics.
March 19
The annual HOA meeting was held. Less than 25% of owners attended, which is required for quorum, so no business took place. This was the first time this has happened. Elections that were promised at the previous annual meetings did not take place. Last year's minutes were not approved and stayed in draft form.

Time was given to speak to the Board members, and they were asked about our request for an RFP, and they stated they have no intentions of doing so. Members attempted to continue engaging on the topic but were interrupted and muted by Lauren. The Board was invited to participate in future owner's forum discussions, but said they felt "harassed" by a bunch of "complainers".

After more owners voiced complaints about our rising costs, the Board revealed that they had conducted an RFP for cleaning vendors, which resulted in better service and a lower cost. However, they were still not interested in doing the same for alternatives to CWD. The Board also did not advise as to what the owners would need to do to petition the issue.
February 19
Christine responds with a question about specifics of complaints and who made them, with no follow up to the main point about doing an RFP to look for alternative management companies.
February 12
An email is sent to the HOA President (Christine) outlining our growing concerns about CWD, how our community manager runs association meetings, and how she handles communication with owners. We request an RFP, stated that CWD is welcome to bid, and offered assistance in brainstorming and evaluating the options. We think that even in the case that CWD is performing well, periodic RFPs are healthy anyway. We reiterate that we understand Board members are volunteers and that our frustrations are with the management company, and not the Board itself.
February 04
Owners meet again. New members shared concerns, such as being forced to pay a CWD project manager whenever there's a unit issue. Flyers for this meeting was also taken down around the building.

One member received positive feedback from another HOA about the Copeland Group. Owners arrive at a consensus about starting the process to replace CWD by conducting an RFP for other management companies. A member volunteers to broach the topic with the HOA president, and if favorable, we will gather selection criteria for the RFP. An email list and a sign-up form get established to keep track of these conversations, so that we can form a petition if needed.
January 07
Several members gathered to discuss concerns we had for the building, mostly revolved around the increasing dues and CWD/Lauren (the community manager). Multiple owners have/had units in other condos with similar complaints about CWD that eventually switched. Aside from the rising costs, the issue of Board member replacement was also brought up, and concerns arose about CWD's unfamiliarity with our community's bylaws.

Attendees exchanged contact details and decided on a future date to meet again.